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Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Job Scheduling Evolution: Workflows, Workloads and Automation in IT by CA. March 2008 - (Free Research) CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Making the case for and understanding IT process automation by CA. August 2008 - (Free Research) Walking through a sample IT process, this webcast highlights the typical break points where manual IT processes can start increasing risk, error rates, compliance and general disorder in an IT operation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

NTT WEST: Integrating Consumer Broadband & Business Client Communities by Univa UD April 2008 - (Free Research) When Telecom provider NTT West needed a way to provide its business clients with cost-effective access to compute power, the company turned to Univa UD for help. Univa UD and Sumisho Computer Systems assisted NTT West in developing the ‘Hikarigrid’ or fibre-grid service offering. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Benefits Administration Challenges during M&A Events by Workscape June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

ModusLink: Manage and Perform End-to-End Supply Chain Processes by ModusLink (E-mail this company) We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.  (SERVICE) GO TO DETAILED REPORT

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

E-Purchasing for Procure-to-Pay Value with SAP Solutions by Esker Inc. September 2008 - (Free Research) In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc. August 2008 - (Free Research) Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Invoicing for Order-to-Cash and DSO Performance Improvement with SAP Solutions by Esker Inc. August 2008 - (Free Research) In this Webcast, explore the value of e-invoicing as a best practice to help your company improve performance in the order-to-cash cycle. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Automating Complete PO Document Packages by Esker Inc. July 2008 - (Free Research) Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Offshore Funds: A Pathway to Growth - A Practical Guide to Operational Imperatives for Hedge Fund Managers by Advent Software, Inc July 2008 - (Free Research) This paper focuses on the growth of the offshore segment within the wider expansion of the hedge fund industry. It also assesses the advantages of adding an offshore capability. (WHITE PAPER) GO TO WHITE PAPER

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks (E-mail this company) November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management and Applications Performance Services by Alcatel Lucent August 2008 - (Free Research) This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Ready Networks for the Delivery of Personalized and Blended Services by Alcatel Lucent February 2008 - (Free Research) Learn how the Service Delivery Environment (SDE) derives new value from legacy assets and accelerate service innovation with unmatched agility for personalized and blended services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group by Alcatel Lucent February 2008 - (Free Research) In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group by Alcatel Lucent February 2008 - (Free Research) This white paper discusses the experiences of KPN, a company that integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Rise of the Millennials Market Segment by Alcatel Lucent February 2008 - (Free Research) This white paper provides the insight into the infrastructure and platforms requirements in order to keep up with the growing demand for communications products and services and reliance on social networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Autodesk MapGuide®: Tacoma Public Works Department by Autodesk July 2008 - (Free Research) Learn how the Public Works Department of the City of Tacoma, Washington utilize Autodesk Geospatial to perform an array of time saving tasks that increase their bottom line. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Procurement by Verian Technologies June 2008 - (Free Research) ProcureIT is a complete solution for automating the entire purchasing process, from purchase order creation on the front end to decision-making and reporting tools that provide management control, to integration with back office systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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