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Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

NTT WEST: Integrating Consumer Broadband & Business Client Communities by Univa UD April 2008 - (Free Research) When Telecom provider NTT West needed a way to provide its business clients with cost-effective access to compute power, the company turned to Univa UD for help. Univa UD and Sumisho Computer Systems assisted NTT West in developing the ‘Hikarigrid’ or fibre-grid service offering. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Job Scheduling Evolution: Workflows, Workloads and Automation in IT by CA. March 2008 - (Free Research) CA provides extended capabilities for users to address integration requirements, standardization of procedures, and compliance initiative in the data center through the combination of workflow and Workload Automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the case for and understanding IT process automation by CA. August 2008 - (Free Research) Walking through a sample IT process, this webcast highlights the typical break points where manual IT processes can start increasing risk, error rates, compliance and general disorder in an IT operation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group by Alcatel Lucent February 2008 - (Free Research) This white paper discusses the experiences of KPN, a company that integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automation within, around, and beyond Oracle E-Business Suite by UC4 Software Inc June 2008 - (Free Research) This white paper will examine how to significantly improve your ROI and describe how UC4 Workload Automation Suite enhances and extends the Oracle E-Business Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT. Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

UC4 Software: Helping IT Acheieve Sarbanes-Oxley Compliance by UC4 Software Inc June 2008 - (Free Research) This whitepaper describes how UC4 Workload Automation Suite can be used to help meet Sarbanes-Oxley compliance based on the COBIT Control Objectives, a widely adopted set of control objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group by Alcatel Lucent February 2008 - (Free Research) In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Benefits Administration Challenges during M&A Events by Workscape June 2008 - (Free Research) To achieve the necessary continuity in a post-merger environment, HR must synchronize many processes, data sources, and other moving parts in a compressed timeframe--all while maintaining existing service levels for all employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Performance Management: Five Common Mistakes to Avoid by Workscape June 2008 - (Free Research) This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accounts Payable has a New Hero by Dolphin Corporation July 2008 - (Free Research) Dolphin Corporation's e-invoicing equals faster processing, lower transaction costs and greater visibility. That means significant savings and optimization throughout the Accounts Payable process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ModusLink: Manage and Perform End-to-End Supply Chain Processes by ModusLink (E-mail this company) We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.  (SERVICE) GO TO DETAILED REPORT

E-Purchasing for Procure-to-Pay Value with SAP Solutions by Esker Inc. September 2008 - (Free Research) In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc. August 2008 - (Free Research) Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Invoicing for Order-to-Cash and DSO Performance Improvement with SAP Solutions by Esker Inc. August 2008 - (Free Research) In this Webcast, explore the value of e-invoicing as a best practice to help your company improve performance in the order-to-cash cycle. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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