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Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: The Strategy of Success: Best Practices in Building Your SAP Consulting Business by SAP America, Inc. July 2008 - (Free Research) This whitepaper discusses best practices for building and running a successful SAP consulting Business. It also explores the steps and skills necessary for succeeding as A SAP consultant. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self-Service by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ModusLink: Manage and Perform End-to-End Supply Chain Processes by ModusLink (E-mail this company) We partner with you to manage and perform end-to-end supply chain processes including demand and inventory planning for materials procurement, manufacturing, assembly, packaging, and delivery of products to your customers.  (SERVICE) GO TO DETAILED REPORT

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Datex Order Management System OMS: Automation for Order Processing by Datex Corporation. July 2008 - (Free Research) Datex EX Order Management System is a real-time order control system that allows users to access company’s information virtually anywhere using the internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group by Alcatel Lucent February 2008 - (Free Research) This white paper discusses the experiences of KPN, a company that integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consumer Electronics Supply Chain Solutions Suite by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Consumer Electronics industry that span the entire supply chain. An outsourcing leader for over 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Consumer Electronics Solutions Suite of services.  (SERVICE) GO TO DETAILED REPORT

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group by Alcatel Lucent February 2008 - (Free Research) In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

E-Invoicing for Order-to-Cash and DSO Performance Improvement with SAP Solutions by Esker Inc. August 2008 - (Free Research) In this Webcast, explore the value of e-invoicing as a best practice to help your company improve performance in the order-to-cash cycle. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

Communications Supply Chain Solutions Suite by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Communications industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized the its best practices into customized options offered as part of a complete Communications Solutions Suite of services.  (SERVICE) GO TO DETAILED REPORT

The Rise of the Millennials Market Segment by Alcatel Lucent February 2008 - (Free Research) This white paper provides the insight into the infrastructure and platforms requirements in order to keep up with the growing demand for communications products and services and reliance on social networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Reasons to Automate Operating Expense Controls by ExpenseWatch.com. March 2008 - (Free Research) This "top-ten" list of why companies automate operating expense controls has been compiled from leading technology and payment consulting and research firms, leading financial publications and extensive interviews with businesses that use expense control software. One or more of these situations may, in fact, be true for you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Network Management and Applications Performance Services by Alcatel Lucent August 2008 - (Free Research) This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop Leaking Profits: Best Practices for Establishing Company Spending Policies by ExpenseWatch.com. March 2008 - (Free Research) Learn how to establish spending policies that encompass all company spending so your finance executives will make significant in-roads into reducing costs and improving profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Purchasing for Procure-to-Pay Value with SAP Solutions by Esker Inc. September 2008 - (Free Research) In this webcast, learn about intelligent e-purchasing technology that integrates with SAP solutions to automate the entire process. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Order-to-Cash Best Practices for Billing: Automated Access and Delivery by Esker Inc. August 2008 - (Free Research) Esker DeliveryWare enables users to match up proof of delivery and other documents with corresponding orders and invoices at any point in the billing process, and to sort, archive, send and track POD documents automatically and electronically. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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