Professional Services Automation | Purchasing | Accounts Receivable/ Accounts Payable | Business Process Management (BPM) | Requisitioning and Procurement | Customer Service (General) | Project Management Solutions | Telecom Auditing and Expense Management | Service Organization Management | Billing and Invoicing

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Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

Invoice Automation Software - Capture and Process Inbound Invoices by Verian Technologies Verian's Invoice Automation solution offers "one-stop shopping": a solution that quickly captures and provides control over 100% of your inbound invoices.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT. eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alcatel-Lucent's Managed IP PBX Enables KPN to Reposition Its Portfolio and Grow SMB Business -Yankee Group by Alcatel Lucent February 2008 - (Free Research) This white paper discusses the experiences of KPN, a company that integrated Alcatel-Lucent’s managed OmniPCX Office IP PBX into its service portfolio, branding it Flexible. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automation within, around, and beyond Oracle E-Business Suite by UC4 Software Inc June 2008 - (Free Research) This white paper will examine how to significantly improve your ROI and describe how UC4 Workload Automation Suite enhances and extends the Oracle E-Business Suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

UC4 Software: Helping IT Acheieve Sarbanes-Oxley Compliance by UC4 Software Inc June 2008 - (Free Research) This whitepaper describes how UC4 Workload Automation Suite can be used to help meet Sarbanes-Oxley compliance based on the COBIT Control Objectives, a widely adopted set of control objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT. Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sphinx Increases Sales Efficiency and Customer Satisfaction with KPN's FlexiBel Managed IP PBX Powered by Alcatel-Lucent - Yankee Group by Alcatel Lucent February 2008 - (Free Research) In this case study Sphinx achieved its goal to increase the efficiency of their sales and support organizations, with the successful implementation of the FlexiBel Managed IP PBX service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Accounts Payable has a New Hero by Dolphin Corporation July 2008 - (Free Research) Dolphin Corporation's e-invoicing equals faster processing, lower transaction costs and greater visibility. That means significant savings and optimization throughout the Accounts Payable process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks (E-mail this company) November 2007 - (Free Research) The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP provides five functions, uses a layered approach that gives it flexibility, and has an openness that enables new applications to utilize it. SIP’s open nature guarantees its large presence in IP-based multimedia communications architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Complete PO Document Packages by Esker Inc. July 2008 - (Free Research) Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Performance Management: Five Common Mistakes to Avoid by Workscape June 2008 - (Free Research) This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Offshore Funds: A Pathway to Growth - A Practical Guide to Operational Imperatives for Hedge Fund Managers by Advent Software, Inc July 2008 - (Free Research) This paper focuses on the growth of the offshore segment within the wider expansion of the hedge fund industry. It also assesses the advantages of adding an offshore capability. (WHITE PAPER) GO TO WHITE PAPER

Evolving Project Management Tools with Innovative Project Planning by TechExcel, Inc. (E-mail this company) June 2006 - (Free Research) As the software teams strive to provide more complex solutions, the role of the project manager has become critical in application lifecycle management. DevPlan's approach is to break a project into two layers: planning and execution. Planning takes place by breaking the project into areas of work, or sub-projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aberdeen Report: A View From Above - Global Supply Chain Visibility in a World Gone Flat by TrenStar (E-mail this company) December 2007 - (Free Research) Many companies do not have timely visibility into critical processes involved in global supply chain management, despite heightened attention to this area in recent years. This Aberdeen report explains that companies must move from tracking their supply chain events to performing advanced analysis to drive profound changes in their supply chains. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Extend Workflow and Automation - Taking Process Automation to the Limit by Opalis Software, Inc. June 2008 - (Free Research) The newest release of Opalis Integration Server version 5.5continues to extend the capabilities of workflow automation and integration. Read this paper to learn about the first IT process automation executive dashboard to deliver end-to-end automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Management and Applications Performance Services by Alcatel Lucent August 2008 - (Free Research) This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Autodesk MapGuide®: Tacoma Public Works Department by Autodesk July 2008 - (Free Research) Learn how the Public Works Department of the City of Tacoma, Washington utilize Autodesk Geospatial to perform an array of time saving tasks that increase their bottom line. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Procurement by Verian Technologies June 2008 - (Free Research) ProcureIT is a complete solution for automating the entire purchasing process, from purchase order creation on the front end to decision-making and reporting tools that provide management control, to integration with back office systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond Job Scheduling: The Road to Enterprise Process Automation by UC4 Software Inc May 2008 - (Free Research) This white paper demonstrates the ever-increasing value of adding enterprise process automation software to the IT infrastructure. It traces the evolution of traditional batch scheduling, illustrates where leading edge products are today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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