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The Forrester Wave™: Order Management Hubs, Q4 2008 by Sterling Commerce November 14, 2008 - (Free Research) In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led the pack among the Leaders who delivered technologies that support the perfect order. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Reduce Your Telecom and IT Costs with Speech-Driven Packaged Applications (Presentation Copy) by Nuance December 2008 - (Free Research) This document is based on a Nuance/TechTarget Webcast entitled "Reduce Your Telecom and IT Costs with Speech-Driven Packaged Applications." It explains how speech-based solutions can help us to cut IT and telecommunication costs. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report by ShoreTel May 2009 - (Free Research) Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Leapfrog Services by CA September 2008 - (Free Research) Centralized management approach has enabled Leapfrog to standardize its core processes and automate routine tasks to develop a scalable and repeatable model for IT support. (WHITE PAPER) GO TO WHITE PAPER

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Migrating Millions to IP: A Mission Impossible? Not with a Migration Control by Alcatel-Lucent January 2007 - (Free Research) This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Complex Manufacturing - Executive Agenda by Sterling Commerce June 2009 - (Free Research) In this executive agenda, we will examine how you can make your business more customer-focused while continuing to cut costs and how can you extend lean principles to customer service activities without impacting potential growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs by Nuance December 2008 - (Free Research) Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eTSS - Web Based Electronic Time Sheet Management Software by GHG Corporation GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.  (ASP) GO TO DETAILED REPORT

Best Practices for Communications Transformation: Transportation, Energy, and the Public Sector by Alcatel-Lucent March 2009 - (Free Research) This whitepaper will provide insight into: a- the communications requirements of three specific industry segments (transportation, energy and the public sector), b- best practices to deliver the services and manage the projects efficiently, and c- innovative solutions and strategies deployed by these industry segments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profiting from Absence Management: How to Cut the Costs of Employee Absences by Infor December 2008 - (Free Research) This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pacing the LTE Transition IT Briefing by Motorola, Inc. June 2009 - (Free Research) In this IT briefing - taken from the SearchTelecom.com podcast - Tom Nolle looks at the drivers causing telecom operators to deploy LTE for their 4G wireless networks and how different geographic and customer requirements should influence their decisions. (IT BRIEFING) VIEW ABSTRACT | GO TO

Managing your communications overload by Orange Business Services June 2009 - (Free Research) In recent years, there has been a communications explosion. The sound of a busy signal is obsolete and can no longer be tolerated in the fast-paced business world. Employees, partners, suppliers and customers need immediate access to the people who make their businesses go, and delays cost time and money. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM April 2009 - (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tap Aggregation and Filtering to Enable Deep Packet Inspection (DPI) by Gigamon July 2009 - (Free Research) Read this brief paper to learn how network monitoring using DPI analyzers is a mission critical application that is tailor-made for the Data Access Network (DAN) architecture and saves substantial amounts of money for the telecom carrier. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP America Inc January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs by Alcatel-Lucent June 2009 - (Free Research) This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Automating Accounts Payable by Kofax, Inc. February 2009 - (Free Research) This white paper proposes a 5-step approach to automate an accounts payable operation, describing the typical costs of processing invoices manually and the saving that can be achieved with each of the incremental steps. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transcending Time and Attendance: High Performance Manufacturing with Workforce Management by Infor December 2008 - (Free Research) This whitepaper will provide insight into the concepts, components and benefits of implementing a strategic workforce management solution for manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boom in Mobile Data Creates Backhaul Urgency by Alcatel-Lucent March 2009 - (Free Research) This paper will identify the challenges mobile operators face in the current environment; outline the steps they can take to evolve the backhaul network to support greater capacity at lower cost; and examine the role of a trusted partner in helping implement a mobile backhaul solution that meets their specific business imperatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Biometric Time Clock III by GHG Corporation GHG's Biometric Time Clock III is a time and attendance terminal that utilizes the latest proven fingerprint recognition technology.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Wireless Broadband Solutions for Service Providers by Motorola, Inc. March 2009 - (Free Research) Motorola's wi4 Fixed Point-to-Multipoint Canopy residential and enterprise solutions enable service providers to gain important new revenue streams - as well as maximize end user satisfaction - by delivering high-speed wireless connectivity faster, easier and more cost-effectively to both residential and business customers. (DATA SHEET) VIEW ABSTRACT | GO TO

Forrester: The Evolution of The Enterprise Network by Blue Coat June 2009 - (Free Research) Businesses are turning to IT to drive down operating expenses as well as ratchet up productivity and efficiency to drive a more effective, leaner business in 2009 and beyond. IT needs to help save the business while remaining responsive, reliable, and agile, all using less investment than was previously available. Read on to learn more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Managing Risk In Perilous Times: Practical Steps to Accelerate Recovery by SAP America Inc June 2009 - (Free Research) In this research, we examine the lessons that have been learnt from the current financial crisis, and propose ten practical lessons that could help to address perceived weaknesses in risk identification, assessment and management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Oracle Project Analytics: Understand Project Performance with the Powerful New Analytics Application from Oracle by Oracle Corporation June 2009 - (Free Research) In this podcast, Fred Richards, Senior Director of Oracle Business Intelligence Applications, discusses how new project analytics tools track your program performance and costs, improve project portfolio performance, and deliver insight into project revenue. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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